Advanced end-to-end workflows and integrations are fundamental to powering seamless, high-impact video clip experiences for long-lasting, high-value client relationships.
Develop trust that drives long-lasting company value via video clip talk and document sharing together with your clients.
Better use scarce resources by simply making them available via video to remotely access situations and expedite quality.
Escalate high-value instances and clients to video-enabled agents to get more resolution that is effective.
Aim of purchase
Reduce wait times and supply usage of more solutions and resources through video-enabled mail order brides kiosks.
Develop trust that drives long-lasting company value via movie talk and document sharing together with your clients.
Better utilize scarce resources by simply making them available via video to remotely access situations and resolution that is expedite.
Escalate high-value situations and clients to video-enabled agents to get more resolution that is effective.
Point of purchase
Reduce wait times and supply usage of more solutions and resources through video-enabled kiosks.
Simply Simply Click to Movie Chat
Make it simple to Escalate to Video
Bridge the gap between online convenience and social connections by simply making it easy for the clients to get in touch along with your company over video, from the comfort of your internet site, mobile software, or kiosk that is in-branch.
Skills-Based Call Routing
Have the Right Customers off to the Right Specialists
Effortlessly manage a wider assortment of inbound calls by matching representative abilities to consumer requirements. VidyoEngage helps you operationalize a strategy to designate incoming calls towards the most appropriate customer service agent, in place of just selecting the following available representative.
Streaming Movie for Virtual Waiting Spaces. Use Waiting Time Wisely вЂ“ Deliver a note
While your consumer waits in a queue for the following available representative, immediately stream a video tailored towards the situation. Whether itвЂ™s your latest advertising video clip or an ad, streaming video clip helps them pass enough time and relate solely to your brand name.
Enable Immediate Feedback and Dimension
Post-call studies empower your prospects to show their disappointment or satisfaction. Simple-to-click celebrity ranks, numerous option or free text areas let your company to assemble valuable insights from customer-provided information.
Vidyo allows the proper material specialist to be around to your user, irrespective of a real branch. They could assist the user quicker to get them the solution they want as soon as possible.
Cloud Delivered & Expertly Configured
VidyoEngage is quickly delivered from the cloud and configured for the organization by leveraging VidyoвЂ™s deep expertise in client engagement solutions design, task administration, and individual use. Our specialist partners guarantee a successful launch of one’s organizationвЂ™s video consumer engagement system.
A Multi-Channel that is branded Experience
Clients anticipate a familiar brand name and consumer experience from your own site, mobile application, or kiosk that is in-branch. With VidyoEngage, you are able to provide a regular experience across many networks with a skillfully branded and extremely configured workflow.
A Branded Multi-Channel Experience
Clients expect a familiar brand name and consumer experience from your own site, mobile application, or in-branch kiosk. With VidyoEngage, it is possible to provide a regular experience across many networks by having a skillfully branded and very configured workflow.
With VidyoEngage, the integrations that the company needs have reached your fingertips:
- Embed the video clip channel into the current contact center or CRM platform.
- Include identity that is digital and electronic signature workflows to your movie meetings.
- Let your movie tracks become analyzed and stored by the workforce optimization computer computer software.
- And more вЂ” virtually any customized integration could be developed to satisfy your unique demands.